Privacy Policy

Your privacy matters to us. This Privacy Policy explains how Bits of WOW Pte. Ltd. ("we", "us", "our"), a company registered in Singapore, collects, uses, stores, and protects your personal information when you use LLM Board (the "Service") at llmboard.app and dashboard.llmboard.app.

By using the Service, you consent to the practices described in this policy.

1. Information We Collect

Information you provide

• Email address — required to create an account and receive verification codes.
• Queries — the questions and prompts you submit through the Service.
• Payment information — processed by Stripe. We do not store your card number, CVC, or full billing details on our servers. Stripe handles this data under its own privacy policy.

Information collected automatically

• Usage data — pages visited, features used, timestamps, query frequency.
• Device and browser data — IP address, browser type, operating system, screen resolution.
• Cookies — we use a session cookie to keep you logged in. We do not use third-party tracking or advertising cookies.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service.
• Authenticate your identity and secure your account.
• Process credit purchases and maintain billing records.
• Send transactional emails (verification codes, payment receipts).
• Monitor for abuse and enforce our Terms of Service.
• Improve the Service based on aggregate usage patterns.

We do not sell your personal information. We do not send marketing emails unless you explicitly opt in.

3. How Your Queries Are Processed

When you submit a query, it is sent to third-party AI model providers for processing. These providers include OpenAI, Anthropic, Google, xAI, DeepSeek, and Moonshot. Each provider receives only the content of your query (not your email, IP address, or account details).

Each provider processes your query under its own privacy policy and data-handling practices. We encourage you to review those policies if you have concerns about how specific providers handle data.

We store your queries and the resulting AI responses on our servers so you can access your session history. You can request deletion of your query history at any time by contacting us.

4. Data Storage and Security

Your data is stored on secure servers. We protect it using:

• Encrypted connections (TLS/HTTPS) for all data in transit.
• Encrypted database storage for sensitive fields.
• Access controls that limit who within our organization can view user data.
• Regular security reviews of our infrastructure.

No system is perfectly secure. While we take reasonable precautions, we cannot guarantee absolute security against all threats.

5. Data Retention

We retain your account information and query history for as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except where retention is required by law (for example, billing records for tax compliance).

Aggregated, anonymised data that cannot identify you may be retained indefinitely for analytics and service improvement.

6. Third-Party Services

We share data with the following categories of third-party service providers:

• AI model providers (OpenAI, Anthropic, Google, xAI, DeepSeek, Moonshot) — receive your query text.
• Payment processor (Stripe) — processes your payment details.
• Email delivery (Postmark) — delivers transactional emails such as verification codes.
• Hosting provider — hosts our servers and databases.

We do not share your data with advertising networks, data brokers, or social media platforms.

7. International Data Transfers

Your data may be processed in countries other than your own, including the United States and Singapore, depending on where our infrastructure and third-party providers operate. By using the Service, you consent to these transfers. We take reasonable steps to ensure your data is treated securely regardless of where it is processed.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — request correction of inaccurate information.
• Deletion — request deletion of your account and personal data.
• Portability — request your data in a machine-readable format.
• Objection — object to processing based on legitimate interests.
• Withdraw consent — where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Children's Privacy

The Service is not directed at anyone under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. GDPR (European Economic Area)

If you are in the EEA, Bits of WOW Pte. Ltd. acts as the data controller. Our lawful bases for processing are:

• Contract performance — processing your queries and managing your account.
• Legitimate interests — improving the Service, preventing abuse, maintaining security.
• Consent — where explicitly given (e.g., optional communications).
• Legal obligation — where required by law (e.g., financial records).

International transfers outside the EEA are protected by standard contractual clauses or other approved mechanisms. You may lodge a complaint with your local data protection authority.

11. California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used.
• Request deletion of your personal information.
• Opt out of the sale of personal information. We do not sell personal information.
• Not be discriminated against for exercising your rights.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service. Your continued use after changes take effect constitutes acceptance of the updated policy.

13. Contact

For privacy-related questions or to exercise your rights, contact us at:

Bits of WOW Pte. Ltd.
Email: [email protected]